Sales and Advice
01959 888002At Home4Solar we always aim to ensure that our customers are satisfied with every order they place with us. We do however realise that sometimes you may change your mind on what you have ordered, or on rare occasions items may be damaged in transit or be faulty. Please see below what steps you need to take if any of these issues occur.
If you decide that you no longer require the goods once they have arrived, we are happy to help. Please send an email to Info@home4solar.co.uk asking for a Returns Form which we will send back to you for completion. Send the completed form along with the unwanted goods back to the return address. We recommend that when returning goods, you use a recorded delivery service, the cost of which must be covered by yourself. You must also ensure all items are in an as new, re-saleable condition, are packaged securely and in their original packaging where applicable. You must return any component parts and promotional items that were received with the goods. A Returns Form must be included, as failure to do so may result in a delay in your refund.
As soon as the goods are received and checked we will begin processing your refund. You must send the goods back to us within 14 days of receiving them.
Please check your order carefully upon receipt. If you do not receive your goods as ordered, please contact us either by email at info@home4solar.co.uk or by phone. We try very hard to ensure that you receive your order in pristine condition but in the unlikely event that the product arrives damaged, please contact Home4Solar immediately. These cases will be given special priority and you can expect to receive a replacement as soon as possible. You must inform us of any shortages, incorrect items or damages to items within 2 days of receiving them in order for us to guarantee being able to prove the damage occurred during picking or transit. We will require images of any goods reported to be damaged. This must include the carriers consignment label.
In the unlikely event that your purchase is faulty, please contact us as soon as possible by email at info@home4solar.co.uk or by phone. We will endeavour to help you as quickly as we can with a replacement or in the case of some high value items, put you in touch with the manufacturer.
You must contact us and be in receipt of a valid Returns Authorisation Code (RAC) before returning any items to us. Any product without an RAC number will not be refunded. All goods returned must be securely packed and, unless we arrange collection, consigned to us carriage paid. In the event of a lithium battery pack has to be returned we will have to arrange the transport and a charge will have to be prepaid prior to its collection as this has to be done with a specialist carrier authorise to carry dangerous goods. If we arrange collection we reserve the right to make a handling charge. The issue of our RAC will not bind us to issue any credit in respect of the goods.
Items must be in their original packaging, with boxes, packaging materials, manuals, blank warranty cards and all accessories and documents as provided by the manufacturer. If our labels are removed from the product – the warranty becomes void. We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Home4Solar will not be held responsible for items lost or damaged in transit. All shipping of returns to Home4Solar must be paid for by the customer. We are unable to refund your own postal fees. Any product returned found not to be defective can be refunded within the time stated above and will be subject to a restocking fee in order to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but can be returned at the customer’s expense. If you are returning items for exchange please be aware that a secondary charge may apply. Home4Solar reserves the right to charge a handling fee for any goods returned not required.
Bespoke items are purchased on a non-returnable basis, this includes but is not limited to cable cut to a specific size. Discounted or end of line products may only be returned in special circumstances and no replacements will be offered.
Upon receipt of your return please allow us two weeks to perform quality checks and process your refund.
Orders for battery packs the transport is arranged the following day after the order is placed, Lithium battery packs have to delivered by specialist carriers authorised to carry dangerous goods which battery packs come under these UK regulations. They are not allowed through the standard UK delivery network. Operated by the major carriers, UPS, Fedx, DPD, Parcelforce to name a few.
To calculate your delivery charge your location must show up on the online order form. If your post code does not identify a delivery charge , you will have to contact us to get a delivery quotation for you.
Whilst every effort is made to ensure that the stock availability of products displayed on the site is accurate; all goods are subject to availability. If on receipt of your order we find the goods you have ordered are no longer available from stock, we will inform you as soon as possible.
